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• ★ ☆ ☆ ☆ ☆

  Not one bit impressed with their customer service. After emailing Murphy's my grandmother's obituary, we never received a response. Wasn't even sure if they had got the email or not. We had to call them to find out they had already published it, in yesterday's papers! Not only were we denied the chance to confirm the charges we were billed for (one of the papers was close to $1000, you would think someone would ask if that was okay first), but we weren't able to purchase the paper since we weren't told when it would be published! The whole point of using a funeral home to publish an obituary is to make a difficult time easier on the family, but Murphy's has done the opposite by causing my grieving mother and grandfather more headaches.

  Added November 13, 2016 by Allie Byrne
• ★ ☆ ☆ ☆ ☆

  Murphys Funeral Home is THE most disrespectful institution I have ever had the misfortune to deal with. Simply appalling. My father committed suicide on June 7, 2017. As I am currently out of state, I signed over a release for his body to be received by Murphys. After finances had been settled by other family members, the consent was in place for me to receive my father's ashes. I've been calling and getting bounced around to Pam, Bob, John and Frank. No one gives me a straightforward answer. They're all "unavailable at the moment" or "out of the building right now" or "I'm not the one handling it" or "I have to meet with a family right now. I can't talk to you". I've left messages and absolutely nothing. It's been six weeks tomorrow since my father's death. About five weeks since Murphys took possession of his body. I called again today. I was told Bob wasn't available to follow up with me. Shortly thereafter, *****I RECEIVED AN EMAIL FROM MURPHYS FUNERAL HOME SAYING THAT MY "FATHER'S REMAINS ARE WITH THE US POSTAL SERVICE AND SHOULD BE HERE BY TOMORROW".*****Along with...an INVALID TRACKING INFORMATION ATTACHMENT. How absolutely appalling! THAT is how they treat the family members of a deceased??? That is just shocking. The lack of compassion and such an IMPERSONAL TOUCH as to sending an EMAIL to someone saying that they dropped their father's remains in the mail? I've never been treated so poorly in my entire life. And at such a difficult time such as the death of a loved one? I'm outraged.

  Added September 23, 2016 by Chris Lee